Privacy Policy

At Genehelix Diagnostics, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, website, or visit our diagnostic center.

1. Information We Collect

We may collect the following information when you interact with us:

• Personal details such as name, contact number, email address, and address.
• Medical information including test requests, reports, and medical history (when required).
• Payment details for billing purposes.
• Technical information when you use our website (IP address, browser type, etc.).

2. How We Use Your Information

Your information is used to:

• Provide accurate diagnostic testing and deliver your reports.
• Communicate with you regarding appointments, health packages, or inquiries.
• Ensure compliance with medical and legal requirements.
• Improve our services and enhance patient care.

3. Data Security

We implement strict safety, technical, and administrative measures to protect your personal and medical information from unauthorized access, alteration, or disclosure.

4. Sharing of Information

We do not sell or rent your personal data. Information may only be shared with:

• Authorized doctors, laboratories, or specialists directly involved in your care.
• Trusted third-party partners such as LifeCell Diagnostics for advanced testing.
• Government or legal authorities, when required by law.

5. Your Rights

You have the right to:

• Access and request a copy of your personal data.
• Request corrections to any inaccurate information.
• Withdraw consent where applicable.
• Request deletion of your personal information, subject to legal obligations.

6. Cookies & Website Usage

Our website may use cookies to improve your browsing experience. You can manage cookie settings in your browser preferences.

7. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.